SHIPPING & RETURNS

SHIPPING POLICY

Heaven Hair extensions and products are sent out within 24 hours of your order. Shipping typically takes anywhere from 2-3 business days. Some orders such as customized wigs may take a bit longer for shipping. We try to ship items as quickly as possible. For shipping status please see the link that was sent to your email.

 

Verification

In the event that a customers information needs to be verified due to suspicion of fraud, shipments may be delayed. All requested information must be sent in to process order. 

Expedited shipping

Same day shipping is provided to customers that have shopped with Heaven Hair Co before. Expedited shipping will not be honored for first time customers. 

RETURNS & EXCHANGE POLICY

All orders are final sale. 

Exchanges 

Heaven Hair Co does offer exchanges for hair that has never been tampered with. Hair must be in the exact condition as it was when it was shipped out. It must be resell-able according to our discretion. Exchanges with provide a credit of the product minus the shipping expenses.